Refund policy
RETURN & REFUND POLICY
Returns & Exchanges
We hope you love what you ordered. If something isn’t quite right, please reach out within 14 days of delivery to request a return or exchange.
Items must be unused, unworn, and returned in their original condition and packaging. To start a return, email britt@finchbybrittany.com with your order number and a quick note about what you’d like to return.
Return shipping is the responsibility of the customer unless your order arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
Once your return arrives back at the studio and is inspected, an approved refund will be issued to your original payment method.
A Few Exceptions
Because of the nature of the work, the following items are final sale:
- Original artwork
- Custom or commissioned work
- Personalized items
- Digital products or downloads
- Gift cards
- Sale or final-sale items
Something Arrived Damaged?
Artwork and paper goods occasionally have a rougher journey through the mail than intended. If your order arrives damaged, defective, or incorrect, please email britt@finchbybrittany.com with your order number and a few photos of the item and packaging.
We’ll take a look and work with you to make it right.
Wholesale Orders
Wholesale purchases are subject to separate FINCH Wholesale Terms and are not covered by this retail return policy.