SHIPPING POLICY

From the Studio to You

FINCH is a small, independent illustration studio in Montana. Orders are packed with care and sent on their way as quickly as possible.

Processing

In-stock orders typically leave the studio within 3–5 business days.

Original artwork, limited releases, preorders, and made-to-order pieces may require a little more time. Any different processing timeline will be noted on the individual product page.

During new releases and the holiday season, processing may take a bit longer. Thank you for giving a small studio a little grace during especially busy weeks.

Shipping

Shipping options and rates are calculated at checkout based on your order and destination.

Once your order is on its way, you’ll receive a shipping confirmation and tracking information when available. Carrier delivery estimates begin after the order has been processed and are estimates rather than guaranteed arrival dates.

Please Double-Check Your Address

Please make sure your shipping address is complete and correct before submitting your order. If you catch a mistake, email britt@finchbybrittany.com as soon as possible.

Once a package has left the studio, we can’t guarantee that its destination can be changed.

Lost or Delayed Packages

If your package seems to have wandered off course, reach out to britt@finchbybrittany.com. We’ll help look into the tracking information and determine the best next step with the carrier.

Damaged Orders

If something arrives damaged, please keep the item and its original packaging and send your order number and a few photos to britt@finchbybrittany.com. We’ll work with you to make it right.

Wholesale

Wholesale orders have separate shipping and fulfillment terms. Please refer to the FINCH Wholesale Terms for details.